Most items can be returned within 15 days of delivery for a full refund or exchange. Products must be unused, in original packaging, and accompanied by proof of purchase for eligibility verification.
Certain items cannot be returned including personalized products, perishable goods, intimate apparel, opened beauty products, downloadable software, and gift cards. Check product pages for specific return eligibility details.
Initiate returns through your account dashboard or contact customer support. We'll provide a prepaid return label and instructions. Pack items securely and ship within 14 days of approval.
Once received and inspected, refunds are processed within 5-7 business days to your original payment method. Bank processing times may add additional days before funds appear in your account.
Exchanges are available for size, color, or model variations subject to product availability. If desired replacement is unavailable, we'll process a full refund or offer store credit for future purchases.
Report damaged or defective items within 48 hours of delivery with photos. We arrange immediate replacement or full refund including shipping costs. Quality assurance is our top priority always.
For defective products or our errors, return shipping is free. For change-of-mind returns, shipping costs are deducted from refund amount unless customer is enrolled in our premium membership program.
If you haven't received your refund within expected timeframes, first check your bank account, then contact your card company. If issues persist, reach our support team for immediate assistance promptly.
Items purchased during clearance sales or with deep discounts may be final sale. Such items will be clearly marked on product pages. Regular sale items follow standard return policy normally.
International orders are subject to specific return policies. Customers are responsible for return shipping costs and any customs duties. Contact our international support team before initiating cross-border returns please.